Your VoIP phone system is critical to your business. When it goes down, everything comes to a halt. You can't make or receive calls, and your customers and employees are left frustrated. What do you do when this happens? In this blog post, we will discuss what to do when your VoIP phone system goes down. We will also discuss what happens to VoIP if the network fails.

First, it's important to understand that VoIP relies on a stable internet connection. If the network goes down, your VoIP phone system will also go down. However, there are steps you can take to prevent or minimize network failure. Make sure you have a reliable internet service provider and consider investing in backup internet options, such as a 4G hotspot.

VoIP Transferring Options

If your VoIP system does go down, you can still make and receive calls with transferring options. One option is to transfer all calls to a designated landline or mobile phone. This way, you won't miss any important calls while your VoIP system is down. Alternatively, you can set up call forwarding to a different number, such as a colleague's phone or an answering service. It's also important to have a plan in place for communication with employees during a VoIP outage. Consider using alternative forms of communication, such as email or instant messaging platforms.

Transfer to Smart Phones

Another option is to transfer your VoIP service to a smartphone app. Many VoIP providers offer mobile apps that allow you to make and receive calls using your work number, even without access to your office phone system.

Transfer to an Auto Attendant

Some VoIP providers also offer auto attendant services, where calls can be transferred to a pre-recorded message or menu options. This allows your business to still provide basic information and assistance to customers during a VoIP outage.

Backup Internet Connection

Finally, it's important to have a backup internet connection if your primary network fails. Consider investing in a 4G hotspot or using a separate internet service provider as a backup option. By having a backup plan, you can minimize downtime and ensure that your VoIP phone system is always up and running.

Dedicated VoIP Only Internet Line

Another option to consider is investing in a dedicated, VoIP-only internet line. This will ensure that your VoIP phone system always has a stable and reliable connection. It is also known as MPLS Circuit. Multi-Protocol Label Switching is a type of dedicated internet connection that prioritizes the stability and reliability of phone systems VoIP. While it may be more costly than a standard internet connection, it can greatly reduce the risk of network failure and downtime for your VoIP system. 

Transferring to Additional Offices

If your VoIP system goes down at one office location, you can also transfer calls to another office that may still have access to their VoIP phone system. This allows for seamless communication and minimal disruption to your business operations.

While it's frustrating when your VoIP phone system goes down, there are steps you can take to minimize the impact on your business. Make sure you have a backup plan in place and consider investing in preventative measures, such as reliable internet service and transferring options. This way, you'll be prepared when your VoIP system goes down.